persONAl ANd OutstANdiNg
clieNt service
It's critical to us that, as well as being pleasant to deal with, our staff
demonstrate a knowledge, attention to detail and responsiveness that
you can rely on.
At YOUhome, you'll be advised and supported by hard-working,
experienced rental specialists who are regulated by RICS and ARLA.
Also, we empower our staff at the local branch level so they are free to
provide a very you-centric service. This means you'll benefit from service
and marketing initiatives that are tailored specifically to your property
and to the characteristics of your local area.
When it comes to managing properties, it's often said that we treat the
properties of our clients with as much care and attention as we would
our own.
We'll give you a single, dedicated point of contact and provide you with
as much or as little reporting on your property and tenant as you require.
Moreover, because our staff work as a team, not as individuals, you'll have
the reassurance of knowing that we will all be watching out for your best
interests, every step of the way.
Our Credentials
As well as our own high ethical and control standards,
YOUhome's lettings and property management service
is governed by robust procedures and guidelines.
YOUhome is regulated by the Royal Institution of
Chartered Surveyors (RICS) and meets their high standards
of competence and integrity, including RICS audits and
controls. Tenant deposits, monthly rental income, fast transfer
of payments, transparent commissions, fees and legally
compliant rental contracts - all are safely administered and
supervised within this regime.
In addition, we are a member of the Association of
Residential Lettings Agents (ARLA) and the Property
Ombudsman Scheme, adhering to their strict codes
of practice and customer protection.