Privacy Policy

YOUhome® Limited are committed to protecting and respecting your privacy.

Our Privacy Policy explains: What information we collect and why we collect it. How we use that information. The choices we offer, including how to access and update information we hold on you.

The data controller is YOUhome® Limited, 63 Jermyn Street, London SW1Y 6LX.

1. The Information we collect and why we collect it

We collect information in the following ways:

YOUhome® Limited collect data to operate effectively and provide you the best experiences with our service.

You provide some of this data directly, such as when you fill in your details on a valuation request or viewing request form, or contact us for more information, or if you complete your details on a third party property site where we advertise on Rightmove, Zoopla, Prime Location or On The Market.

We receive some information by recording how you interact with our products by, for example, using technologies like cookies or IP address.

Why we collect cookies

YOUhome® Limited uses cookies (small text files placed on your device) and similar technologies to provide our websites and online services and to help collect data. Cookies allow us, among other things, to store your preferences and settings; enable you to sign-in; provide interest-based advertising; combat fraud; and analyse how our website and online services are performing.

Cookies are useful to us because they enable us, for example, to recognise you when you revisit our website to ensure we are delivering the best experience and to speed up searches. The Help function in your web browser shows you how to stop your browser from accepting, displaying or rejecting new cookies.

Our website uses the Google Analytics web analysis service. As a result, usage information that is generated by cookies is transferred to our server and stored for analysis purposes so that we can optimise our website. We also collect cookies to allow us to provide targeted online advertising for those who land on our website.

Your IP address is anonymised immediately during this process to ensure that you remain an anonymous user. Although you may block the use of cookies, please note that you may subsequently not be able to use all the functions of this website to their full extent. In this case an opt-out cookie will be set to prevent your data being collected when you visit our website in future.

You may decide not to provide us with certain information, but this may mean you are unable to take advantage of some or all of our website's features.

2. How we store your Personal Data

The data we collect from you will be stored in YOUhome® Limited's central databases, and may be transferred to third party software to allow us to contact you, and may vary depending on how you interact with us.

When you sign up to our site your data is stored in our central database as well as Email marketing software, Mailchimp, where marketing preferences can be updated by you from our marketing communications.

When you engage us in a transactional conversation - ie for information about buying or selling a home your data will be stored in our central database and our third party software, Reapit.

To access PlatformYOU, you will have to set a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. We will do our best to protect your personal data, but we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

3. How we use your information

We use information held about you in the following ways:

  • To ensure that content from our site is presented in the most effective manner for you and for your computer.
  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To allow you to participate in interactive features of our service, when you choose to do so.
  • To notify you about changes to our service.

We will not allow selected third parties to use your data unless we seek your express permission to provide you with information about goods and services which may be of interest to you.

If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about services similar to those which you have shown an interest in.

4. Disclosure of your information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.

We will also have to disclose your information as part of our processes to third parties in the interests of completing a property transaction, and to perform the necessary credit and fraud checks. We will notify you of exactly what checks are to be performed with your data.

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If YOUhome® Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of YOUhome® Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

PlatformYOU Users

  • When you sign up to PlatformYOU as a vendor or as an interested buyer, relevant information will be passed to the other party in order to complete viewings or on receipt of an offer. You can opt out of this information being passed within the platform.

5. How to access & update your information

To request details of the information we hold on you, to change your marketing preferences, update the information or to be deleted from our database, please contact privacy@youhome.co.uk.